Customer Service Automation
Every customer question answered by phone, chat, email or text, from your own answers, any hour. Anything it can’t solve is tracked until it’s fixed.
What it handles
The routine, and only the routine.
It answers from what you gave it, and nothing else. Anything outside that becomes a ticket.
Answered instantly
- Hours, location, how to get there
- Order and booking status
- Returns, refunds and the policy questions
- How-to questions from your own help notes
Becomes a ticket
- Anything it can’t answer from what you gave it
- A complaint, or anyone upset
- A refund or a change over a size you set
- Anyone who asks for a person
The ticket
Open until it’s fixed.
The part most small businesses are missing isn’t the answer. It’s the follow-through.
- The whole conversation attached, whichever channel it came from
- Assigned to a person, with a due time
- A nudge if it sits
- The customer told when it’s done
- A weekly list of what people asked most, so you can fix the cause
Built from
The pieces inside it.
-
AI Receptionist
Answers every call, books into your calendar, and calls back the leads nobody got to.
See how it works
-
Chatbot for Business
Every message answered, day or night, on your website, Facebook, Instagram and texts.
See how it works
-
AI Workflow Automation
The jobs only your business has, handed to AI inside the tools you already use.
See how it works
FAQs
Ask your ownWhich channels?
Phone, website chat, Facebook and Instagram messages, email and text. Start with the busiest and add the rest.
Where do the answers come from?
From you. Your policies, your FAQ, your order and booking systems. We write the first set with you on a call, and the weekly list of unanswered questions tells you what to add.
Will customers talk to a bot?
For the usual questions, yes, and they get an answer in seconds. For anything that matters, a person, and the handoff is immediate, with the conversation attached so nobody repeats themselves.
How is this different from the chatbot?
The chatbot answers. This answers, and tracks what it couldn’t answer until it’s fixed, across every channel, with a person assigned. The chatbot and the receptionist are pieces inside it.
What does it cost?
It depends on how many conversations, and how many channels. You get a flat monthly rate on a free consultation. The first month is free, with no build fee.